Returns

If you’re not happy with your item, you can return it within 7 days of receiving it for a full refund — no questions asked. The item must be unused, in its original packaging, and in resaleable condition.

Before sending anything back, please email us at hello@purple-stitches.com. Items sent without contacting us first may not be accepted.

Please note:

Return postage is at your own cost unless the item is faulty or damaged.
We recommend using a tracked/recorded service, as we cannot be responsible for items lost in the post.
Overseas customers: We cannot refund postage for unauthorised returns.

Damaged or Faulty Items

We check every item before packing, but if your order arrives damaged or faulty, please let us know right away.

Email us at hello@purple-stitches.com with photos if possible, and we’ll arrange either a full refund or an exchange, and cover the return postage.

Non-returnable Items

Some items cannot be returned unless they are faulty or damaged:

Cut lengths of fabric, trims, or haberdashery.
Gift cards

If you’re unsure whether your item qualifies, feel free to ask us before ordering.

Refunds

Once we receive and check your return, we’ll let you know if your refund is approved. If so, it will be processed back to your original payment method within 5 working days.

It may take a little longer for your bank or card provider to show the refund in your account.

Retreat Bookings

Please read carefully before booking your retreat with Purple Stitches.

Retreat payments are non-refundable.
You can transfer your place to someone else if you're unable to attend. Just let us know the name of the new attendee.
If we need to cancel the retreat for any reason, you will receive a full refund.

We strongly recommend that all retreat guests take out personal travel insurance to cover unexpected circumstances such as illness, travel disruption, or cancellation.

Still have questions? We’re happy to help.
📧 hello@purple-stitches.com