Returns

We hope you'll love your purchase as much as we do.  However, if you changed your mind about your purchase for any reason, you can return it to us in the original condition within 7 days and we will provide you with a full refund.  Please ensure that you contact us prior to sending an item back. This does not affect your statutory rights as a consumer.

Please note that cut lengths of fabric, trims or haberdashery cannot be returned unless they are faulty or damaged.

To start a return, you can contact us at hello@purple-stitches.com.  Before sending your returns back please ensure that your items are still new and unused and with the original packaging intact.  We cannot be held responsible for returns that go missing in the post, we therefore recommend that all returns are sent via recorded delivery.  

Items sent back to us without first requesting a return will not be accepted.  Please note: we will not refund any postage costs for unauthorised returns from overseas orders.

You can always contact us for any return question at hello@purple-stitches.com.

 

Damages and issues

We ensure each of our products is checked and packed carefully prior to dispatch.  However, in the unlikely event that the item you received is damaged and faulty, we will cover the postage costs for returning the goods to us and provide you with either a full refund or exchange.  Prior to returning fault or damaged goods, please email us at hello@purple-stitches.com. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as cut lengths of fabric, trims or haberdashery cannot be returned unless they are faulty or damaged.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.