Privacy policy

At Purple Stitches, we care about your privacy. This policy explains what information we collect, how we use it, and what choices you have. By using our website or services, you agree to this policy.

1. What We Collect

When you shop with us or visit our website, we may collect:

  • Contact details – name, email, phone number, and shipping address
  • Order details – what you buy, how you pay, and delivery info
  • Account info – if you create an account (username, password)
  • Shopping behaviour – what you browse, add to cart or wishlist
  • Customer support messages – anything you send us in chats or emails

We also collect information automatically using cookies, like:

  • Device and browser type
  • IP address
  • How you interact with our site (pages viewed, clicks, time spent, etc.)

We may also get data from trusted third parties like payment processors and our website provider (Shopify).

2. How We Use Your Info

We use your information to:

  • Process and ship your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Improve our website and services
  • Send you offers and updates (if you’ve signed up)
  • Prevent fraud or misuse of our website

3. Cookies

Cookies help our website remember your preferences and activity. They also help us understand how visitors use our site and show you relevant products.

You can change your cookie settings in your browser. Just note that turning off cookies might affect how the website works.

4. Who We Share Your Info With

We only share your information when needed, such as with:

  • Our website provider (Shopify)
  • Payment processors and delivery services
  • Marketing services (if you’ve opted in)
  • Legal authorities, if required by law

We do not sell your personal data.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal info
  • Ask us to update or delete your info
  • Opt out of marketing communications
  • Withdraw your consent

To make a request, just email us at [Insert Your Email Address].

6. Children

Our site is not for children under 16. We don’t knowingly collect their data. If you're a parent and think your child has shared info with us, please contact us.

7. Keeping Your Info Safe

We take your privacy seriously and use measures to protect your data. That said, no system is 100% secure. Please keep your account details safe and contact us if you think they’ve been compromised.

We only keep your information for as long as we need it—for things like fulfilling orders or meeting legal requirements.

8. Changes to This Policy

We may update this policy from time to time. If we do, we’ll update the “Last updated” date above.

9. Contact Us

If you have any questions, feel free to reach out:

Purple Stitches Ltd
Email:  hello@purple-stitche.com
Address: Purple Stitches Limited, Unit 14 Hassocks Workshops, Stroudley Road, Basingstoke, RG24 8UQ

Last updated: 4th May 2025