Organisers & Storage

Once we receive your order and cleared payment, we aim to ship it within 2–3 working days.

We currently dispatch orders on Mondays, Wednesdays, and Fridays only.
If your order is urgent, please contact us before placing it.

UK Shipping

We offer the following delivery options within the UK:

• Royal Mail 48 Tracked – £3.50 (approx. 2–3 working days)

• Royal Mail 24 Tracked – £5.00 (approx. 1–2 working days)

• Next Working Day Delivery – £9.00

  • Orders must be placed by 10am on a shipping day

  • Orders shipped on Friday will be delivered on Monday

🎁 Free standard shipping on all UK orders over £50

International Shipping

We ship worldwide using Royal Mail International Tracked service.

Please note:
Import taxes and duties are not included in our prices.  These will be collected by your country’s customs or postal service on delivery. We do not charge or collect taxes on their behalf.

1) European Shipping

• Up to 250g: £8.00

• 250g to 1kg: £12.00

• 1kg to 2kg: £16.00

• Over 2kg: please contact us for a quote

🚚 Express courier delivery available — please contact us for pricing.

2) Rest of World

• Up to 250g: £10.00

• 250g to 500g: £13.00

• 500g to 1kg: £15.00

• 1kg to 2kg: £20.00

• Over 2kg: please contact us for a quote

🚚 Express courier delivery available — please contact us for pricing.

If you have any questions about shipping, or need help choosing the best option, feel free to contact us at hello@purple-stitches.com.

Last updated: 31th May 2025

📦 Shipping & Delivery

When will my order be dispatched?
We aim to dispatch orders within 2–3 working days after receiving cleared payment. Currently, we ship on Mondays, Wednesdays, and Fridays only.
If your order is time-sensitive, please contact us before placing it.

What are your UK shipping options?

• Royal Mail 48 Tracked – £3.00 (2–3 working days)

• Royal Mail 24 Tracked – £5.00 (1–2 working days)

• Next Working Day Delivery – £9.00 (order by 10am on a shipping day)
  Orders shipped on Friday will be delivered the following Monday.

Do you offer free shipping?
Yes! We offer free standard UK shipping on orders over £50.

Do you ship internationally?
Yes, we ship worldwide using Royal Mail International Tracked. Shipping costs vary by weight and destination.
Please note: Import taxes and duties are not included and are the responsibility of the buyer.

🔄 Returns & Refunds

Can I return an item?
Yes, you can return items in their original condition within 7 days of receipt for a full refund. Please contact us before sending any returns.

Are there items that cannot be returned?
Yes, we cannot accept returns on:

• Cut lengths of fabric, trims, or haberdashery (unless faulty)

• Gift cards

How do I initiate a return?
Email us at hello@purple-stitches.com with your order details. Make sure the items are unused and in original packaging.
We recommend using a tracked service, as we can’t be responsible for returns lost in the post.

🧵 Fabric Sizes & Cutting

How are fabrics sold?
You can choose the length you need when ordering.

• For quilting cotton, a quarter metre can be cut as a Fat Quarter or a Long Quarter

• For dressmaking fabrics, a quarter metre will be cut as a Long Quarter

Fabric measurement guide:

• ONE Fat Quarter = approx. 50cm x 55cm

• ONE Long Quarter = approx. 25cm x width of fabric

• ONE Half metre = approx. 50cm x width of fabric

• ONE 0.75 metre = approx. 75cm x width of fabric

• ONE 1 metre = approx. 100cm x width of fabric

Can I get fabric in a continuous length?
Yes! Unless otherwise stated, all multiple units will be cut and sent in one continuous piece.

What is a Fat Quarter?
A Fat Quarter is a quarter metre of fabric cut to approximately 50cm x 55cm—wider and shorter than a standard long strip.  It’s great for quilting and smaller craft projects.

🎟️ Retreats

Are retreat payments refundable?
Retreat payments are non-refundable. However, you can transfer your place to someone else — just let us know their details.

What if Purple Stitches cancels the retreat?
You’ll receive a full refund if we cancel the event.

Do I need travel insurance?
Yes — we strongly recommend that all retreat participants take out travel insurance to protect against unforeseen circumstances.

🛍️ Orders & Products

Can I modify or cancel my order?
If your order hasn’t been shipped, we’ll do our best to help. Email us as soon as possible at hello@purple-stitches.com.

Do you sell gift cards?
Yes! Digital gift cards are available in various amounts — perfect for fabric lovers.

Do you offer digital patterns?
We do!  We stock a selection of downloadable sewing patterns that can be downloaded after purchase.

📞 Contact Us

How can I reach you?
📧 Email: hello@purple-stitches.com
📞 Phone: 01256 477 101

Where are you based?
Purple Stitches Limited
Unit 14, Hassocks Workshops
Stroudley Road
Basingstoke
RG24 8UQ
United Kingdom

Opening Hours:
Monday – Friday: 10:00am – 4:00pm
Saturday: 10:00am – 4:00pm
Closed Sundays & Bank Holidays

Last updated:  4th May 2025